Our policy lasts for 7 days. If 7 days have gone by after the delivery of the product(s), unfortunately, we can’t offer you a refund or exchange.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact.
Return or Exchange is applicable only once per order.
Returns or Exchanges (if applicable)
You can apply for a return or an exchange if the product received is defective, damaged, or if you have any issue with the sizing of the product or if you have received the wrong order.
*Please refer to our size chart to avoid any confusion.
The procedure for exchanges is as follows:
- You can contact us via our WhatsApp support by clicking on the WhatsApp icon at the bottom right of our website, or mail us at firstname.lastname@example.org
- Once your request for exchange is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
- Our delivery executive will come to take back the package. Please make sure the products are packed safely so that there is no damage during the transit.
- Once the product reaches us, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will ship the new product to you or process your refund as per your convenience.
Cancellation of Order:
If we get any cancellation notice before the product has been processed, the order shall be canceled immediately and the entire amount will be refunded. But if the product is found to be printed or already shipped, the cancellation of the request will not be approved.
What are the terms and conditions for a refund?
- Cancellations - If the order is canceled before it is processed, the refund will be done to your bank account and will reflect within 7-10 business days. No cancellation would be accepted if the order has been processed.
- Defective/ Damaged/Wrong items - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Deyor Coins at your convenience.